Ticketing Module

Effortlessly Track and Resolve IT Issues

Ticketing Module -
Revolutionising IT Asset Issues Management

Optimize IT Asset Repairs with Smart Ticketing

Efficient Issue Management | Queue & Track | Rapid Resolution

Our Ticketing Module revolutionizes the way you handle IT asset repairs and issues. Easily categorize, queue, and track tickets using our advanced 3-tier categorization system, ensuring that every problem is managed efficiently and resolved quickly, all while maintaining a clear overview of ongoing tasks.

Simplify IT Issue Management

Centralized Management | Automated Assignment | SLA Tracking

Take control of IT asset issues with our centralized ticketing system. Automate the assignment process based on predefined task groups and track Service Level Agreements (SLAs) for both assignment and completion. With customizable escalation levels, you can ensure timely resolution of all IT-related problems, improving efficiency and user satisfaction.

Seamless Integration with WebFAMS

Asset History Tracking | Improved Decision-Making | Comprehensive Reports

The Ticketing Module seamlessly integrates with our core WebFAMS system, enabling automatic updates to asset maintenance history. This integration ensures data consistency, provides a clear picture of asset health, and supports informed decision-making for IT asset lifecycle management. Generate comprehensive reports on high-priority tasks, work-in-progress, and new task lists to keep your IT operations running smoothly.

Real-Time Tracking for Enhanced Oversight

Live Updates | Overall Visibility | User-friendly Interfrace

Stay informed with real-time tracking of all IT asset issues. Our Ticketing Module provides live updates and overall visibility, allowing you to monitor progress and maintain accurate records of every repair request. With a user-friendly interface for raising tickets, including category selection and image upload capabilities, users can easily report issues, ensuring complete oversight and control.

Embrace Transformed IT Asset Management with Our Superior Ticketing Module

Efficiently manage all IT asset-related issues with our advanced Ticketing Module, which centralizes issue tracking, automates workflows, and provides real-time updates for swift resolution. The module features a 3-tier categorization system, task group creation, SLA tracking, customizable escalation levels, and a user-friendly interface with image upload capability, all seamlessly integrated with WebFAMS for comprehensive asset history tracking and reporting.

3-Tier Categorization

Precisely classify IT issues with our intuitive 3-tier system. Streamline ticket assignment and resolution processes for enhanced efficiency.

SLA Tracking

Enhance your physical verification process with real-time synchronization. Instantly update asset records and access verification data across all devices, ensuring seamless and accurate tracking during on-site audits

Comprehensive Reporting

Monitor and meet service level agreements effortlessly with built-in SLA tracking. Ensure timely responses for both ticket assignment and resolution phases.

Managed Services

Although our in-built solution is easy to operate and can be smoothly executed, we understand that some constraints, may make it challenging for you. Hence, we offer managed services for 26AS reconciliation, wherein we will meticulously handle the entire process for you.

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Client Testimonials

We have been using this software for the last few months and pleasure to inform you that it is working fine and your support team is of great help for any query and clarifications. Overall, the performance of the software is really good, including your support team.

Fujitec India Private Limited